MOF - Microsoft Operations Framework Web Sites Active Directory Product Operations Guide - This guide describes processes and procedures for improving the management of Windows Server 2003 Active Directory in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. DHCP Product Operations Guide - This guide describes processes and procedures for improving the management of the Windows Server 2003 DHCP service in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. DNS Product Operations Guide - This guide describes processes and procedures for improving the management of the Windows Server 2003 DNS service in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. File Service Product Operations Guide - This guide describes processes and procedures for improving the management of Windows Server 2003 File Service in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. ITIL Service Management Self Assessment - This self assessment enables you to evaluate the extent to which your organisation has adopted ITIL in your IT service management and is hosted by itSMF. Microsoft Exchange Service Management Guide - This guide applies Microsoft Operations Framework (MOF) principles and specific prescriptive guidance for managing Microsoft Exchange in a mission-critical enterprise setting. Print Service Product Operations Guide - This guide describes processes and procedures for improving the management of Windows Server 2003 Print Service in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. SQL Server 2000 Operations Guide - This guide describes processes and procedures for improving the management of SQL 2000 in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. The ITIL and ITSM Directory - This directory is intended to serve as a start point for your ITIL/ITSM needs. Whether you are entirely new to the topic, or whether you are a seasoned practitioner, you should hopefully find something of value. WINS Service Product Operations Guide - This guide describes processes and procedures for improving the management of the Windows Server 2003 WINS service in an IT infrastructure. This material should be useful for anyone planning to deploy this product into an existing IT infrastructure, especially one based on ITIL. White Papers Incident Response: Managing Security at Microsoft - This white paper describes incident response and some best practices to follow for securing various technologies. It is used by the Information Security Organization (InfoSec) within Microsoft IT. It is intended for enterprise-level technology development managers (TDMs) and security managers. MOF Process Model for Operations - The Process Model for Operations organizes the service management life cycle into quadrants, with each quadrant having a specific focus and set of tasks that are carried out through corresponding service management functions (SMFs). MOF Service Management Functions - This white paper is a thorough description of the Service Management Functions (SMFs) that describe the key processes and activities required to operate IT services effectively in a distributed Windows-based environment. MOF Team Model for Operations - The MOF Team Model for Operations emphasizes the importance of people in achieving operational excellence, describes team roles and functions, and provides guidance for building and maintaining high-performing and efficient operations teams. Programs MOF Self-Assessment Tool - A free online version of the MOF Operations Assessment Service Offering that will guide you through a series of questions to help you evaluate recommendations for improving your Microsoft operational environment.